Shipping policy

Veloura Shipping Policy:

Processing Time: Orders are processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Duration: Once your order is processed, the estimated shipping time is between 2 to 8 business days. Please keep in mind that shipping times may vary depending on the delivery location, customs processing, and other external factors.

Shipping Method: We use reputable shipping carriers to ensure the safe and timely delivery of your products. Tracking information will be provided once your order has been dispatched.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery location. The shipping charges will be displayed at the checkout before you confirm your purchase.

International Shipping: veloura currently ships within the United Arab Emirates. For international shipping inquiries, please contact our customer support team at support@creamxemirates.com.

Return Policy: We want you to be completely satisfied with your purchase. If you receive a product that is damaged or defective, please contact us within 3 days of receiving your order at support@creamxemirates.com. Include your order number and clear photos of the damaged or defective product.

Unopened Product Return Policy: If you decide to return an unopened product, you may do so within 3 days of receiving your order. Please contact us at support@creamxemirates.com to initiate the return process. Returned products must be in their original packaging and in unused condition. Once the return is approved, you will be provided with instructions on how to return the product.

Refund Process: Refunds will be issued to the original payment method once the returned product is received and inspected. Please allow 5-7 business days for the refund to be processed.

Contact Information: If you have any questions or concerns regarding your order, shipping, or returns, please contact our customer support team at support@creamxemirates.com. We are here to assist you.

Note: veloura reserves the right to update or modify this shipping and return policy at any time without prior notice. Please check our website for the most up-to-date information